Orders & Shipping
How do I place an order?
Placing an order with Barbary Secret is simple! Just browse our collection, add the products to your cart, and proceed to checkout. We accept multiple payment methods, including credit/debit cards and online payment options.
How long will my package take to arrive?
Orders within the UAE typically arrive within 2-5 business days. For international shipments, delivery times may vary depending on your location.
What are business days?
Business days are Monday through Friday, excluding public holidays in the UAE.
How do I know my package has shipped?
Once your order is processed, you’ll receive a confirmation email along with a tracking number to follow your shipment’s progress.
How do I know my package has shipped?
Complexion-perfecting natural foundation enriched with antioxidant-packed superfruits, vitamins, and other skin-nourishing nutrients. Creamy liquid formula sets with a pristine matte finish for soft, velvety smooth skin.
Say hello to flawless, long-lasting foundation that comes in 7 melt-into-your-skin shades. This lightweight, innovative formula creates a smooth, natural matte finish that won’t settle into lines. It’s the perfect fit for your skin. 1 fl. oz.
Can I change my delivery address after placing an order?
f you need to change your delivery address, please contact us immediately at info@barbarysecret.com. If your order hasn’t shipped yet, we’ll update the address for you.
Returns & Exchanges
How do I return or exchange a product?
We offer a 30-day return policy for products that are unused and in their original packaging. To return an item, please contact our customer service at info@barbarysecret.com.
Can I return opened products?
Due to hygiene reasons, we are unable to accept returns or exchanges for opened or used products. However, if there is an issue with the product, please reach out to us, and we’ll find a solution.
What if my product is damaged or defective?
If you receive a damaged or defective product, please contact our customer support immediately, and we’ll arrange for a replacement or a refund.
Product Information
Are Barbary Secret products suitable for sensitive skin?
Yes, all of our products are made with organic, natural ingredients and are suitable for all skin types, including sensitive skin. We recommend performing a patch test before using any new product.
Are your products cruelty-free?
Absolutely! We are 100% cruelty-free and never test our products on animals. We are committed to ethical beauty.
Where do you source your ingredients from?
We source our ingredients from trusted, sustainable suppliers who share our commitment to purity and environmental responsibility. All our products are made with the finest organic ingredients.
General Inquiries
How do I contact customer support?
You can reach our customer service team at info@barbarysecret.com or via WhatsApp at +971 50 223 5275. Our team is ready to assist you!
Do you have a physical store?
Currently, we operate online only. However, we offer free delivery for orders over AED 200 within the UAE.